I have over 18 years of administrative experience. I use my knowledge to directly benefit clients and ensure the firm runs smoothly and efficiently by drafting documents, scheduling appointments and keeping client files organized.
In 2017, I was appointed the firm’s account specialist, expanding my role in managing client accounts. In this position, I work directly with clients by fielding requests and helping them understand the billing process.
I do my best to support the firm’s clients as they navigate the challenging moments that brought them to our firm. I hold our clients in the highest regard and make sure that I treat each client with discretion, compassion and courtesy. I know that each client’s situation is unique and do my best to ensure they feel taken care of and heard.
I graduated with Honours from the Legal Office Assistant Program at Centennial College. I also achieved a Diploma in Advertising from Durham College. I enjoy travelling and escaping to the cottage with my husband, three kids and two dogs.
For your account inquiries please contact Laura at firstname.lastname@example.org or 905- 655-6335.